Showing posts with label glass bead. Show all posts
Showing posts with label glass bead. Show all posts

Wednesday, February 24, 2016

Drawing the Line~ Glass Stringer Control for Beginners

Well, I recently purchased a pair of amazing glass beads with musical notes on a staff from Heather Behrendt. The stringer work on them was so precise and tiny I could hardly believe my eyes. Needless to say, I started thinking that it was maybe just slightly possible that I could begin to learn to draw a few lines on some beads. I know the theory, of course~ pull very fine stringer, find sweet spot in flame, apply to bead. Sounds easy, yes?  Oh! I forgot something~ p,p,p (practice, practice, practice, in case you had something else in mind).

I tried a wee bit of this out yesterday, and here are a few conclusions, ideas and points of interest. Firstly, if you are just scribbling stringer randomly around a bead, you can heat up a pea-sized bit of glass on the end of a rod to a nice red glow, pull it out of the flame, attach it to the bead and run it quickly around the bead by either turning the bead around or moving the blob about. This is what I call a 'glass blowers style' application as was used in this bead. Not a teeny tiny line, but quite easy to do, and no need to pull stringer in advance as you are using a blob of glass instead of a thin bit.


But anyone can do that, right? Time to move on to something a bit more difficult. The next bead was made using a commercial thin stringer. Thinner than a regular commercial stringer, but still not really thin, so the lines still ended up thick-ish. I tried out a couple of parallel lines and then a couple intersecting lines. Here's where the sweet spot in the flame came into play. I have often heard that you can work to the side of the flame, using the heat of the bead to heat the stringer. Seems I was working more in front of the flame. I don't think it really matters, as long as the bead is hot enough to make the stringer stick. The stringer should be applied by pushing it onto the bead, not just laying it down onto the bead, or it will not adhere properly. If that happens, it will pull off of the bead and ball up, giving you dots instead of lines. In this case, I added some dots at the intersections of the lines to help hide any blobby bits there.

Now on to the harder stuff! For this bead, the first step was pulling some thin stringer. I have not gotten to the hair-thin phase, but it's pretty thin! I decided to try some colors other than black just for fun. The main tip here is- PAY ATTENTION! Hold the stringer near the end so it doesn't wobble while you apply it, but be sure there is enough sticking out to make the entire swipe onto the bead at once. Be sure the tip of your stinger is not blobbly (cut it off if it is), heat the bead, put it in position out of the flame, but still close (your sweet spot) and apply the stringer by pushing it onto the bead. Wow, do I have shaky hands! You can see I used a lot of dots here and there to hide ends and wobbly bits. I had to figure out how to make that a design element! Oh, but now I've given it away... I do like the look of the different stringer colors~ helps with the retro look! And you can see that is is very different on each side. Why the heck not?!

I will have to let you know if the p,p,p works out, or if I just end up peeved, peeved, peeved!



Thursday, February 5, 2015

Spindles and removable glass whorls

Well, as some of you may have seen, I am now making glass whorls for spinners to fit on some lovely wooden spindles made by my friend Lois at missingspindle. Lois has been studying ancient spindle and whorl use for a very long time and has recently decided to go public with all of her wonderful knowledge. She has been making some quirky movies and writing some amazing blogs about how and why we are making this type of tool. The whorls I make are just one small part of her mission to educate and slowly take over the spinning world with medieval designed spinning tools.

Everyone should read her hilarious blog about testing out fresh and dried fruits and vegetables as whorls. I humbly believe that glass works a bit better. But then again I may be prejudiced! Her etsy shop is here, and you can watch her videos on the missingspindle channel on youtube.

The newest venture we've been working on is spindles with multiple removable whorls. This example has three whorls- getting ahead of myself a bit as we are only at the double whorl stage as yet. But one of my adventurous customers has already asked me to work out a triple scheme for her. Spinners are such a fun bunch!

Saturday, November 15, 2014

Me on the radio! Lampwork Glass Beads on Marketplace Weekend...

Woohoo. This is a first for me- I was interviewed for the radio show Marketplace Weekend. It's just a small piece of the whole show about 'profiting on passion'. OK, so I sound a little silly. But still~ it's me on a national radio show! They said it couldn't be done.... You can listen here~

http://www.marketplace.org/topics/your-money/your-wallet-profiting-passion

This photo has absolutely nothing to do with the show~ but bending beads is my current obsession!

Wednesday, January 1, 2014

Scarf Slides and Cleaning Big Holed Lampwork Beads

Whoot! My newest lampwork glass bead endeavor is making scarf slides. I finally got myself a really big mandrel- a whopping 1 inch- and started making beads for scarf sliders on them. Though a one inch hole may be a bit larger than needed for some scarves, they seem to be about right for rayon. I gave one to myself, one to my daughter and one to a friend as testers to see how they work out.

The huge mandrel was much easier to use than I thought it would be. It's always best to sludge and dry mandrels overnight when making any high stress beads or beads that take longer to make. The mandrel needs to start out well heated and to stay heated the whole time. These beads started out with a clear core footprint, giving them a good stiff background to work over.

Important: make sure the sludge doesn't have any little gritty bumps. These should be rubbed off of the dry sludge before starting.

Because it's really easy to see inside these beads, they need to be cleaned extremely well. After the bead is finished and removed from the mandrel, clean as usual and then sand with 220 grit and then 400 grit wet/dry sandpaper. This will smooth out the inside nicely. I have to thank Hayley for this piece of advice. It has made a huge difference in the smoothness inside my large holed beads.

A couple of useage tips for these sliders:
For safety, it is probably best to run the scarf horizontally through the slider to be sure it can't just slide off of the bottom. Making sliders with a little bit smaller hole will also solve this issue.

Sliders can be used in a number of different ways- one is to run the scarf through the slider halfway, put the scarf around your neck, and then run both ends of the scarf through the slider. The large hole will allow a silk scarf to easily run through the slider three or even four times. Here are some photos of one around my neck.

Monday, August 26, 2013

Seahorse Tutorial Results


The sweet seahorse Doris made!
I'm always so excited to see the results when someone uses a tutorial that I wrote. Doris Stumpf makes a lot of wonderful sculptural beads- whimsical little people and such. I was pretty excited when she decided to splurge on my seahorse tutorial a few days ago- she made a wonderful seahorse and even wrote a blog about it! Thanks so much for sharing this, Doris!

And, if anyone should have a yen to try this tut themselves, you can buy it right here- I think it's actually a pretty good bargain. Lots of information, and it even tells you how to make the seahorse with the steps two different ways around. I naturally go in a certain order, even though the other way makes a bit more sense! You can pick your favorite.

Thursday, May 16, 2013

Chrysalis Lampwork Bead Pendants

Oh my, sometimes I just get into something, whether it makes sense or not! Right now it's what I call 'chrysalis' beads. I'm going to say that these are representational beads. They are not meant to be perfect reproductions of any type of chrysalis, but rather the idea of a chrysalis. I don't like to attribute any special meanings or powers to my work. I'll leave that up to you!.

So here goes- what are these beads all about? Well, the first one was really an accident. I made this wild bead and decided it looked pretty cocoon-y. Months later I decided to try something like it again. And then there was a competition I wanted to enter that I decided would be perfect for a chrysalis of some kind.

I worked on a lot of different styles- some of them actually pretty accurate, and finally settled on the style of the red one on the left as being what I wanted. Of course I was not chosen, but I had a lot of fun working on these.

There is something about these pendants that really appeals to me. I have kind of a mental list of attributes that I like to include- twirly bits, raised bumps here and there, a bit of wing on one side to give an idea of what's inside, lines around one end, raked colors. All of these things are to give that bumpy, odd chrysalis idea and a feeling that there is something just about ready to burst forth.

I know not everyone will 'get' these, but I have been really happy with feedback I've gotten from folks. When people purchase them for family members who are going through a period of renewal, I am truly honored. So here is a pile of my most recent chrysalis beads...

Friday, April 26, 2013

Color / Colour- Les Couleurs Focus on Life Week 17

Today, we will quote from the immortal words of Kermit the Frog-


"Why are there so many songs about rainbows
and what's on the other side?
Rainbows are visions, but only illusions,
and rainbows have nothing to hide.
So we've been told and some choose to believe it.
I know they're wrong, wait and see.
Someday we'll find it, the rainbow connection.
The lovers, the dreamers and me.

Who said that every wish would be heard
and answered when wished on the morning star?
Somebody thought of that and someone believed it.
Look what it's done so far.
What's so amazing that keeps us star gazing
and what do we think we might see?
Someday we'll find it, the rainbow connection.
The lovers, the dreamers and me.

All of us under its spell. We know that it's probably magic. "

OK- kind of a goofy song, and who knows what it really means, but color is such an important part of what we do every day- it can make us feel happy or sad, the difference in light can make a day dreary or lively, it influences us whether we are paying attention or not! I was getting ready to make a kind of blue/ aqua deep sea creature pendant, and then I looked at the colors that were already on the table and saw how lovely they looked together, thought of the prompt for this week and went off on a bit of a tangent. So here you go! 


And end with the words of Henri Matisse:

Seek the strongest color effect possible.. the content is of no importance.


Want to hear more colorful thoughts? Start at Sally's Blog!

Sunday, April 21, 2013

Hearts!

I've just been ignoring my blog-no fun lampwork posts for a while. So I'm just going to show off a few hearts. I love arranging beads into fun shapes. The heart that sits at about 2 minutes to twelve is my fave of this bunch- lots of odd color reactions!

Thursday, March 14, 2013

Green or Not? Recycled Bottle Glass Headpins

I've been playing with a bit of bottle glass that I found lying about on the streets here lately. I just couldn't resist those lovely blue bottles any longer. In the beginning I thought- what a cool thing- free glass, nice color, and I can do a bit of small time recycling. But, after fooling with it a little, I've pretty well decided that it might actually be anti- green to work with this stuff. They are now in my etsy shop.

It is definitely more time consuming. First you have to clean and cut up the bottles- watch those precious hands, you don't want to cut them to shreds! Maybe gloves would be good idea? I asked my fusible friend to give me a quick bottle cutting lesson. Turns out his are just as jagged and nasty as mine. Oh well...

Then I had to melt the stuff. As you may (or may not) know, Italian Moretti glass (Effetre) is fairly soft. That means it melts relatively quickly. This bottle glass is not. I'll bet it took me nearly twice as long to melt it as it does to melt my regular glass. Of course, bottle glass doesn't have to be specially transported to my house from Italy, so maybe that makes up for some of that extra energy; it's already here!

I also figured out  that you can add just a wee bit of extra color to this glass by rolling it in Thompson enamels, which makes it a little more fun. Oh, and if you decide you'd like to try this remember that the fire will creep up a flat side, so be sure and put it into the flame on its edge, not on the wider flat section or it will creep right up to your wee fingers!

Monday, March 11, 2013

Out of My Box and Into Yours

I've been thinking about entering the newest juried pendant show from the ISGB- Awakening the Vision- Creative Discoveries and wondering about getting out of my box.  I had an interesting idea for a bead right after I heard about the show, which I tried out; it still needs some practice before it is where I think I want it to be. But, even though it is something new, it is not really 'out of the box' for me.
That got me thinking about boxes- mine, yours and what lies between. Where, exactly, are the edges of my box? On at least one side those edges seem to bump up firmly against precision work- things like dots in a row and drawing with stringer. It's a place I go now and then- teeth gritting and brain kicking like a child. I'll make a bead or two, label them ugly and imperfect, and then go on to some crazy style I'm perfectly comfortable with~ something like a portal, a fish or a 'comb jellie' bead. Something that is WAY out of a lot of boxes!
I'm not sure whether I will manage to make a bead to enter in this show. I often start out on these journeys and end up with nothing that I think is worthy of entry. But it's gotten me really thinking about things I need to work on, and I think that is really the point, after all. Working towards a show entry is always a challenge. This promises to be a bigger one than usual! Time for a bit of a brain stretch...

Wednesday, February 27, 2013

My Lampwork Glass Facebook Page

Neapolitan Man
Hey y'all! I just started up a page on facebook to show all of my lampwork and keep in touch about what I'm up to. Hopefully I'll have some fun things going on. And if I ever have a sale on glass beads (and I need to do that very soon) I will announce it there first.

It's called Isinglass Design Lampwork Glass Beads and Artisan Jewelry by Laurie Ament- that's quite a mouthful! Thinking about searchability, seo and such, I wanted to be sure I could be found- I think I maxed out the characters one can have in a name on fb!

Thursday, February 21, 2013

A Lampwork Beadmaking Primer; Getting Started With Hot Glass

From time to time I've had folks ask how they can get started in lampworking, and I've decided it would be smart to just put it all in one place so others can get started on their glass beadmaking obsession. And we're off!

The very most important thing in learning to make glass beads is practice time. A good class at your local Art Center, Glass Shop, or from a beadmaker in your area is a great place to get the ball rolling.
You can join the International Society of Glass Beadmakers to learn about what's happening in your area, get their new magazine Glass Bead Evolution, join in the forum, and meet up with other beadmakers at The Gathering. The instructor listing might just be the perfect place to find that class.
Another excellent place to connect with people on every level in the glass beadmaking community is Lampwork, Etc. It  is chock full of lampworking info-free tutorials, tools for sale, galleries- LE has it all, and so much more! You'll get every opinion possible there.
A nice, inexpensive monthly magazine with some interesting tutorials and information on lots of different levels is The Soda Lime Times. It is now out of print, but back issues are available on her website and in her etsy shop.

You should definitely get a book or two. You can get many of these books through an inter-library loan if you want to take a look before you buy.
Making Glass Beads by Cyndi Jenkins is the book I learned from, and is still a great value for a beadmaking book. If you get a kit, it will likely come with 'you can make glass beads' by the same author- see if you can switch it out, or just take it off as it is just a pamphlet and the book has much more info for about the same price. 
Passing the Flame by Corinna Tettinger is well liked, but a bit pricey. It is nice because it has lots of step-by-step photos. Good thing to look for used.

The Complete Book of Glass Beadmaking by Kimberly Adams is also a good book for learning the basics. 

Beads of Glass by Cindy Jenkins has bead maker bios and step by step instructions to some specific bead styles with some different & interesting techniques.

As far as tools and materials and starter kits- there are a lot of choices. Here are a few I've tried out:
Frantz Art Glass in Washington has a great selection of Moretti glass. They are very helpful and price competitive.
Artistry in Glass in Canada has a wonderful selection of a lot of different brands ( the best overall selection, I think) and decent prices. Check with them for shipping details.
Arrow Springs has a great selection of tools.
Howaco Glass in Michigan is a nice place to get glass because you can order just one rod of something and test it out. Also price competitive.
There are so many suppliers you can use- some of the others that I have not tried are Mountain Glass and  Moretti & More.
Getting proper eye wear is extremely important. All of the vendors I have spoken to over the years have been very helpful, and should be happy to help you make sure you are getting what you need. Most places sell glasses with didydium or Ace lenses, but something else may be recommended if you are using a minor burner or larger torch.

In my opinion, when you are just learning, you don't have to have a kiln immediately. When you have practiced for a while and are thinking about selling, it becomes more important. There are other cooling methods you can use in the beginning like a fiber blanket, vermiculite in a warm crock pot, or annealing bubbles. You need to learn to 'flame anneal' your beads if you are going to go without a kiln, which is just slowly backing them out of the flame until the glow is gone; something you should do anyway (but a kiln makes it less important). The beads can be 'batch annealed' in a kiln later if there is a shop that you can take them to for that.

If the beads are just learning beads and just for you, you can take a bit more of a chance with them. When your beads get larger, or if you want to add things like dichro or silver, you will lose a fairly large percentage of them to breakage without a kiln. The 'inclusions' are the thing that cause the most trouble as they cause the bead to cool differently. My theory is that they insulate the interior while the exterior cools more quickly. I know some people would disagree with me about the whole kiln issue. Now that I have a kiln, I don't know how I lived without it- but I did for quite a while. I dislike batch annealing because I think it can cause problems if done incorrectly, so I pop everything into the kiln as I go now.

Here is a list of the things I think every new lampworker needs to get started on this wonderful journey- kind of a make-your-own kit.
1)  A torch (I'm not gonna tell you what kind- you'll have to research that yourself) and everything that goes with it to get it set up, including a table to attach it to and a way to attach it to your table.
2)  Proper eyewear- see above.
3)  Mandrels- I recommend medium size- 3/32 inch- to start with.
4)  Bead release (sludge)- you can read some of my opinions about that here
5)   A way to cool your beads- kiln, vermiculite or annealing bubbles- see above.
6)  Glass- make sure you have learned about coe and that everything you get is compatible and will work with the torch you've selected.
7)  A good book about glass beadmaking- see above.
8)  Some tools! I recommend a hand held marver, tweezers, scissors (shears), a rake or pick of some kind, a striker to light your torch.
9)  A bead reamer- you can use a manual diamond reamer or an electric reaming tool.
10)  Other good stuff you might just want- a marver that attaches to your torch, a rod rest, a flat or barbeque masher, and any other tools or supplies that just look like too much fun!

So what are you waiting for????

 

Friday, January 11, 2013

ISGB Glass Bead Evolution Advertising

Just a very quick little post. I have just recently gotten a new work-from-home job as the advertising sales representative for the ISGB's (International Society of Glassbeadmakers) new publication. Woo-hoo! I really needed another source of income, hence the happy face.

We're publishing a brand new magazine called Glass Bead Evolution- you can see from the official blurb that follows that this magazine is going to be expanding to include other mediums and to be available to non-members in digital format. It's an exciting idea, and I'm happy to be a part of it. Ads go from a premium classified size all the way up to full page. If you want more info, or to see the media kit, email me at sales@isgb.org

   "2013 is an exciting year for the International Society of Glass Beadmakers (ISGB), the leading organization for the promotion, education, and appreciation of the art of glass beadmaking for wearable, sculptural, and functional art. With its new mission, direction, and marketing and communications programs, ISGB is introducing its new publication, Glass Bead Evolution, with content that will complement its new mission statement, programs that move the organization forward, and directions that will make the magazine more than a membership publication. The organization plans on continually expanding its readership and target audience, and will strive to provide artists, designers, educators, studios, galleries, suppliers, and museums opportunities to reach new markets.

  Glass Bead Evolution is a magazine created by beadmakers for beadmakers and yet is inclusive of other artisan mediums. Every issue will feature a complementary medium while maintaining a strong emphasis on glass. Moreover, it will be in both print and digital formats and available to both members and non-members reaching artisans worldwide.

  Glass Bead Evolution provides its readership robust content that includes insight into artists’ private worlds, tours of fascinating venues, tips and techniques for both glass and complementary mediums, a showcase of exquisite work, and reviews of tools, materials, tutorials, and books.

 ISGB is currently celebrating its 20th anniversary. We hope you will join us in our journey into the next 20 years. "

Monday, October 29, 2012

Making Shards and Confetti!

CAUTION! This should not be attempted by a novice, minor, or someone without experience with a torch and lampworking. Please use care if you choose to attempt to blow shards. Your safety is your own concern. Do not blow too hard or too quickly as the glass may become thin and dangerous pieces will become airborne. Do not breathe these pieces. If the glass seems to be getting too thin, stop and put it in the metal can. Protect your eyes from breaking glass at all times. Follow all safety rules generally used in lampworking studios.

A fusing pal of mine likes using collage-style glass in some of his designs. You know- the kind with streamers and confetti all over it. The problem is that stuff can be a bit pricey. Since I had tried making glass shards once or twice with decent results, we decided to have a shard-making workshop. We ordered some blow tubes, had a nice stainless steel can at the ready, filled a little jar with some water, put on our safety glasses and went to town. I had looked up some shard-making instructions to refresh my memory.

If you've ever made a hollow bead, you pretty well know the drill. Heat the tube to a nice glow and add a wrap of glass near the end of the tube. Then start wrapping glass on top of that first wrap, making a nice disk and then slowly bending the disk into a globe shape and closing it off. Watch for any holes, close them up, heat the whole thing and then carefully blow out to a thin, but not too thin, thickness. Drop that bubble in the steel can and let it break apart, then clean any remaining glass off the tube by plunging in water if necessary. (One more caution- make sure any tube you are using for this is dry- steam is very hot).

Building a good disk can be a bit of a challenge if you've never done it before, and my friend hadn't. I had some problems with my second disk too. And it was a bit slow- so I started thinking outside the box. Why were we being told to build a hollow globe? What was the need for that when we were going to be blowing a bubble into it anyway. Glassblowers start out with a big molten blob at the end of their blowpipes- why couldn't I do the same thing? And besides, we're blowing shards- it doesn't really matter if they are the same thickness or not.

This morning, I went to the torch and tried out my revised version of shard blowing. I've got a few photos that I hope will help you through this. This was much easier and quicker for me.

1) Heat the end of a 1/4 inch diameter hollow tube to glowing and add a wrap of glass (I used black) about 1/8 inch from the end. Wrap around a couple of times to make a small disk- 1/4 inch high is enough.

step 2



2) Start building a tube onto the front of that disk- parallel to the blow tube. Build it fairly straight out until it is about 3/4 inches long.
step 2-3

3) Close off the end of the glass tube and round up in the flame. You may use a tool to help round up if desired. If there are any holes, close them with a blob of glass.





step 3
   4) You can give a tiny puff of air  into the tube at this point if you like. I don't actually know if this is necessary or not.
step 5

5) Wrap the entire globe with more glass- all the way from top to bottom two or three more times. You can begin adding some more colors if you would like at this point. You should not have any holes as you are adding several layers of glass.




6)  Heat globe and dip into frit if desired. I used raku frit. Give another small puff of air while the blob is hot. After adding air, hold your thumb over the hole for a minute, tilting the tube up slightly while turning.

step 6


7)  Heat, melting everything smooth. Use a tool to shape if needed. 













step 7

Step 8
8) Shape into even globe, making sure it is centered on the blow pipe. Turn the globe around and keep centered, making sure it is evenly heated- the best indicator of this is the color of the glass- it should be the same color all over; a nice glowing orange.








step 9



9)  Heat to a nice, even glow, remove from flame, and blow out carefully. If it collapses, let it melt together, heat and blow again. Rather than holding the tube straight, point it down slightly while blowing (remember, do this out of the flame). For me, one steady blow seemed to work best. Pay attention and don't let one portion blow out too thin and burst. The thin airborne shards this creates are dangerous to breathe. This one did blow out a bit as I was taking the photo.



10)  Carefully put the blown out globe into the steel container. You can tap it carefully inside the container (protecting your eyes), or just put it in the container and it will break on its own.


That's it! You can put the blow tube into water to try and pop off the little bit that may stick, or just heat slowly and build your next shard bubble right onto it.


Tuesday, October 16, 2012

Inspiration, Big Hole Beads

Isn't it nice when something inspiring just pops into your inbox! The November issue of the Soda Lime Times just came out yesterday and it was all about big hole beads. How to make 'em, how to core 'em and all the eye candy a girl could wish for! The big hole bead category covers anything from a bead with 5 or 6mm hole that will fit on a European style charm bracelet to sliders and dread beads with 1/4 or 1/2 inch holes- or more! I've been making mandala or kaleidoscope beads for years- but never very many at a time, because they take me so darn long and I end up feeling just a wee bit incompetent. But with a few words of encouragement from the folks at Soda Lime (and did I mention a lot of eye candy???), I thought it was time to give it all a bit of a go. Fun stuff, even though these babies took me about 40 minutes each- and these are actually a bit on the small side.

One of the interesting thing about BHBs is that they are often used so that the flatter side faces out. When I make these, I am constantly looking down the mandrel to see if they are fairly round, and how the design is coming together. But round is not the only shape a BHB can be- far from it! One of my own Icarus Wing Beads was featured in the gallery. This is a fairly new style for me with a bit of a wing shape on one side and lots of twirls and curls on the other.

Big Hole Beads do present the small problem of getting that large hole to look good on the inside. Sludging the mandrel the night before and letting it air dry will help ensure a good bond between glass and mandrel. Use the sludged mandrel within a day or two to prevent rust from forming on the mandrel- rust stains are quite hard to remove from inside the bead. At The Gathering, I was instructed to sand the inside of these beads with wet/dry sandpaper in ever increasing grits to make them nice and smooth. For more tips and a fun tut, I'd advise you to get your own copy of the November 2012 Soda Lime Times-it's great fun, and a tremendous value too!

Wednesday, October 3, 2012

Keep the Customer Satisfied, Satisfied...

I had a rather bizarre conversation the other day with the owner of a fairly new online business. He was interested in having a few of my items available through his site. Seemed like a nice guy, we had a good talk, and then I went home, looked at the site and started thinking... Hmmmm...

One thing he mentioned was a current customer who was giving him a bit of trouble about some slow shipping. He apparently had his hands full, and had to hold off on sending out their order. I mentioned that I always send shipping notification out when I ship something. Etsy has made that so simple now- a pre-written note I can just punch a button and send, and I can even add a clickable tracking number. He said he just didn't have time to send out shipping notification. Really?  Well...

A couple of days later I placed an order with a company I'd never done business with before. And guess what- no shipping notification. So what happened? Well, I waited 6 days and emailed to ask the status. No reply. The next day I waited for the mail to arrive- still nothing, so I called. Of course it was on the way. But I don't think this was much of a time-saver for them since they had to go back and look it up and talk to me on the phone.

In the meantime I was getting a bit peeved. I find I am not very patient when I order online. I send the $$ in good faith, and then I really want to know when it's on the way. After all, I have no idea who you are or what your policies are. An automatic message only goes so far- I still want to know when MY package is on the way- and how it's being shipped so I know who to look out for.

So back to the new online company. Another thing he mentioned was that his customer could not possibly be in a rush to get his product as they couldn't use it for months. Second guessing the customer never seems like the best business plan to me. What if they are doing this as a test- they want to find out how quickly you ship and what kind of customer service you give- well, you've just failed miserably.

I work hard on customer service, always trying to give a bit more than expected- a little note on one of my own special cards, an extra 'lucky' bead, careful packaging. I find communication is key, especially if there is any problem with an order. Yes, we all make mistakes from time to time. I always apologize, offer to cancel the order, and offer a bit of something extra- whether it's free shipping, a discount or a freebie if there is any type of problem whatsoever. Why? Because repeat customers are my favorite kind!

Alright- this has been a bit of a rant! In conclusion, I think the best policy is to treat the customer as you would like to be treated!

Wednesday, September 12, 2012

Let's Twistie Again!

Well another blind idea came to me the other day. What if I made twisties and offered them for sale? I fired up the torch and made a small pile, put a picture on facebook and waited to see who said what. Lots of 'likes', which I always like, and one lovely pal who asked if they were for sale. And I'm off! Twisties for sale- a few at a time in random color assortments for the moment. A lot of the combinations contain colors that may react with each other depending on the background used and the amount of heat applied- edp, copper green, intense black- things like that. I used some scraps in this turtle and let them cook a bit for a cool organic reaction.
I love making beads, have been doing it for about 12 years, and am fairly confident that I'm doing some things right in that category. But making supplies to sell? All those scary monsters I thought were locked away in some closet started sitting over my shoulder and saying- no, no, no, you shouldn't be doing this! They're still talking to me, but I'm giving it a bit of a try anyway.

Everything I sell is always guaranteed, but these are doubly so. They have to arrive intact, and the buyer has to like them! If not, keep 'em and I eat the cost. Oh and I want feedback too- real feedback, not the kind you get on etsy. Any and all ideas will be happily considered.

Tuesday, August 21, 2012

Ignition: My First Beads

Well, I've not participated in a blog hop before, but this sounded like too much fun to pass up! So here, I am participating in the Art Jewelry Elements Blog Hop - follow the link at the bottom of this post to see all the other great blogs!

Everyone, no matter what they make, had to start somewhere. And often it seems we don't get much beyond the start- frustration, lack of time, no matter the reason, I can't even remember all of the things I have started to learn and just never gotten anywhere with.

But lampwork beads- that's another story. Like so many others who have tried out this wonderful craft, it seemed from the start that I couldn't get enough. First I think it was the pure determination of trying to make a bead that was- well, sort of round. And then there were so many other shapes to try. I actually gave the kit to my daughter for Christmas when she was 16- about 13 years ago- but when she went off to college a little over a year later, it was mine, all mine! For some strange reason, they didn't allow torches in dorm rooms- who knew! I had a book, a torch, some tools, some glass and some time; add an empty nest to all those supplies and what else was I to do?!

Anyway, these are some of my early beads- I don't remember how long I had been making beads, but I know these were from my first year. The only reason I still have them is because I gave them to my mother when she was first falling into dementia. She used to worry them and restring them all the time. Now they have sentimental value. These beads have been well loved- covered with food, licked, worn- I like to think my mother understood that they were made by her wacky daughter even after she could no longer speak.

The mask is from a year or two later. They have progressed a lot since then, but this one has a little something that still makes it dear to me.


And today's beads? Well, I would be mortified if I made beads that were so wonky with jagged ends these days. Those babies generally get tossed into the nearest body of water for some later archaeological midden fun!
Here's a 'modern' mask and a pendant.